Why won't power firms repair our broken smart meters? More than three million homes have dud devices and suppliers can take months to fix them
Raymond Edgell and his wife Sandra decided to get a smart meter fitted last August.
Their old gas and electricity meters in their home in Harefield, near Uxbridge, were in a cupboard under the stairs. And the couple — who are both in their 70s — were increasingly finding it a pain to take regular meter readings.
The new 'smart' device promised to send readings to their supplier, Scottish Power, automatically and ensure their bills would always be accurate.